Help & FAQs

METNS encourages all children to take part in the vital life of the school including after-school activities. Please do not let financial constraints prevent your child from participating in the MCA ECA programme.

You must use the online booking system to book your space in the MCA ECA programme! Following your completed booking, a member of staff will speak with you in confidence about your request for financial assistance.

Add your chosen ECA to your basket and proceed with your booking:

Enter ‘ASSISTANCE‘ (case-sensitive) in the discount code box:

Click ‘Apply’:

The total cost of your basket will be zeroed so you can proceed and confirm your booking without requiring payment.

A member of staff will speak with you in confidence about your request for financial assistance.

Your booking reference is 5 characters, e.g. NH2FN, and is displayed on the confirmation page of your booking:

You should also receive an email confirming your booking which includes your booking reference in the email subject and the main body of the email:

Your booking reference should always be included in any communications with the ECA Coordination Team.

As always, there are limited places in many ECAs and places are offered on a ‘first-come first-served’ basis.

When an ECA is fully booked you will see a ‘Fully booked’ notice:

You can join the waiting list by clicking on ‘Join waiting list’ and entering your full name, email address, and mobile phone number:

If a space becomes available in a previously fully booked ECA, waiting list processing will automatically begin and the people on the waiting list will be emailed in order. Note that on launch day the delay time is managed automatically by the system in order offer spaces as efficiently as possible and to account for ‘abandoned’ baskets, etc.

If you receive an email offering you a space we suggest you act fast! After the delay time has passed the space will be offered to the next person on the waiting list – until the place is filled.

Waiting List Clarification: If you are on the waiting list and receive an email offering you a space please be aware that the space is not guaranteed until you enter the booking process and check out.

There are a different number of spaces available in each ECA. Once you click on an ECA the number of spaces (still) available will be clearly visible:

When there are no spaces available you can join the waiting list for the ECA:

Ticket cancellation may be available. A €10 fee applies to cancellations.

If enabled, you can cancel booked activities individually by clicking the ‘View booking’ link in your confirmation email:

You will be brought to an online view of your booking:

Click ‘Ticket Options’ on the ECA you wish to cancel:

Click ‘Cancel ticket’ and confirm you wish to cancel the ECA ticket:

Your ‘ticket’ for the chosen ECA is now cancelled:

Simply repeat the above steps to cancel more ECA tickets.

We request that you reach out to the ECA Coordination Team to ensure any refund due is processed in a timely manner.

No. Due to the reduced capacity of the ECA programme this term, we cannot facilitate transferring to another activity.

If you have cancelled an ECA ticket then you are most likely due a refund. We request that you reach out to the ECA Coordination Team to ensure any refund due is processed in a timely manner.

We use Stripe to process all card payments and once a refund is processed on our end via Stripe the refund requests to your bank or card issuer immediately. Depending upon the bank or card issuer, you should see the refund as a credit approximately 5-10 business days later.

Some refunds – those issued shortly after the original charge – appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off your statement, and a separate credit is not issued.

We have chosen to use Google Forms to streamline queries / support requests for the ECA online booking system.

By completing the Google Form you give us permission to use any contact details you provide – typically your email address and mobile phone number – to assist you.

Before filling out the form please ensure you have the following to hand:

• Your Email Address;
• Your Mobile Phone Number;
• Your Booking Reference if related to an existing booking; and
• Full details of any notices or error messages!

ECA related queries or support requests should be submitted via the ECA Coordination Team Google Form.